000			00402nab a2200133Ia 4500
008			170811c99999999xx |||||||||||| ||und||
100			_aDinesh D Bhakkad
245			_aCRM model design for customer services in bank
300			_a18-22
653			_a Customer Service Model
653			_aCustomer Relationship Management
773			_tBanking Finance _gVol. 26 No. 2 (February) 2013
942			_cART
999			_c180652 _d180652