000 00301nam a2200097Ia 4500
100 _aAjitharani Unnikrishnan
245 _aCustomer relationship management in Bharat Sanchar Nigam Limited 2015 /
260 _bUniversity of Kerala ,
_c2015.
856 _uhttp://hdl.handle.net/10603/392553
942 _cTH
999 _c171647
_d171647