000 00345nam a2200121Ia 4500
001 193843
008 170722s9999 xx 000 0 und d
100 _aVinukumar, S.
245 _aCustomer relationship management practices in hospitality industry in Kerala /
260 _bUniversity of Kerala ,
_c2011.
653 _aEconomics
942 _cTH
999 _c171479
_d171479