| 000 | 00521nam a2200181Ia 4500 | ||
|---|---|---|---|
| 001 | 142037 | ||
| 008 | 170722s9999 xx 000 0 und d | ||
| 100 | _aGranered, Erik | ||
| 245 |
_aGlobal call centers _bAchieving outstanding customer service across cultures and / |
||
| 260 |
_aLondon : _bNicholas Brealey International , _c2005. |
||
| 300 | _a206 p. | ||
| 500 | _atime zones | ||
| 653 | _aCall Centers | ||
| 653 | _aComputer Networks | ||
| 653 | _aElectronics | ||
| 923 |
_d20050615 _nWCD038/05 |
||
| 942 | _cGEN | ||
| 999 |
_c131164 _d131164 |
||