000 | 00461nam a2200145Ia 4500 | ||
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001 | 146762 | ||
008 | 170722s9999 xx 000 0 und d | ||
020 | _a081440622x | ||
100 | _aNykamp, Melinda | ||
245 |
_aCustomer differential _bThe complete guide to implementing customer relationship man / |
||
260 |
_aNew York : _bAmerican Management Association (AMACOM) , _c2001. |
||
300 | _ap.x+212 | ||
653 | _aManagement Customer Relationship | ||
942 | _cGEN | ||
999 |
_c125127 _d125127 |