| 000 | 00461nam a2200145Ia 4500 | ||
|---|---|---|---|
| 001 | 146762 | ||
| 008 | 170722s9999 xx 000 0 und d | ||
| 020 | _a081440622x | ||
| 100 | _aNykamp, Melinda | ||
| 245 |
_aCustomer differential _bThe complete guide to implementing customer relationship man / |
||
| 260 |
_aNew York : _bAmerican Management Association (AMACOM) , _c2001. |
||
| 300 | _ap.x+212 | ||
| 653 | _aManagement Customer Relationship | ||
| 942 | _cGEN | ||
| 999 |
_c125127 _d125127 |
||