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		No cover image available No cover image available No cover image available Service recovery paradox: success parameters by Anupam Krishna Material type: Article In: Global Business Review Vol. 15 No. 2 (June) 2014 Availability: Items available for reference: Kerala University Library: Not for loan (1). Add to cart (remove)
		Introduction to hospitality operations / edited by Peter Jones. by Jones, Peter Material type: Text Publication details: London ; New York : Cassell, 1996 Availability: Items available for loan: Dept. of Futures Studies (1)Call number: 647.94 HOS. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Service management: Operations, strategyand information technology Fitzsimmons, James A; Fitzsimmons, Mona J by Fitzsimmons, James A; Fitzsimmons, Mona J Series: Edition: 2 edition Material type: Text Publication details: Irwin McGraw-Hill:New York 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658SE FIT. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Services management Patankar, Sanjay V by Patankar, Sanjay V Series: Edition: Material type: Text Publication details: Himalaya Pub House: Mumbai 1999 Availability: Items available for loan: Institute of Management (1)Call number: R 658SE PAT. Place hold Add to cart (remove)
		Understanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement Glynn, William J; Barnes, James G by Glynn, William J; Barnes, James G Series: Edition: Material type: Text Publication details: Prentice-Hall of India Pvt. Ltd., New Delhi 2006 Availability: Items available for loan: Institute of Management (1)Call number: 658SE GLY. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Economics of services : story of transformation of cinderella into the queen of hearts Seth, Vijay k by Seth, Vijay k Series: Edition: Material type: Text Publication details: Ane Books India: New Delhi 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658SE SET. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Managemnt of service sector Bhatia, B S by Bhatia, B S Series: Edition: Material type: Text Publication details: Deep & Deep Publications, New Delhi Availability: Items available for loan: Institute of Management (1)Call number: R 658SE BHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Blind men and the elephant : demystifying the global IT services industry Rahman, Was; Kurien, Priya by Rahman, Was; Kurien, Priya Series: Edition: Material type: Text Publication details: Sage Publication, New Delhi 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658SE RAH. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Service management Dhutta, Bholanath ; Kavitha, B Rose by Dhutta, Bholanath ; Kavitha, B Rose Series: Edition: Material type: Text Publication details: I K International 2011 Availability: Items available for loan: Institute of Management (1)Call number: 658SE DHU. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Service management : operations, strategy and information Fitzsimmons, James; Fitzsimmons Mon J by Fitzsimmons, James; Fitzsimmons Mon J Series: Edition: 5 edition Material type: Text Publication details: Mc Graw Hill: New York 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658SE FIT. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Successful service operations management Metters, Richard; Metters Kathryn King; Pullman, Model; Walton, Steve by Metters, Richard; Metters Kathryn King; Pullman, Model; Walton, Steve Series: Edition: Material type: Text Publication details: Cengage Learning 2006 Availability: Items available for loan: Institute of Management (1)Call number: S 658SE MET. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Value creation in services : issues and challenges Joshua, A J; Anthony, Anoo Anna eds by Joshua, A J; Anthony, Anoo Anna eds Series: Edition: Material type: Text Publication details: Excel Indian Publishers, New Delhi 2015 Availability: Items available for loan: Institute of Management (1)Call number: R 658SE JOS. Place hold Add to cart (remove)
		Innovation in an advanced consumer society : value-driven service innovation / Peder Inge Furseth and Richard Cuthbertson. by Furseth, Peder Inge Cuthbertson, Richard Edition: First edition. Material type: Text Publication details: United Kingdom : Oxford University Press , 2016 Availability: Items available for loan: Institute of Management (1)Call number: 658INO FUR. Place hold Add to cart (remove)
		Service management: operations, strategy, information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 7th edition. Material type: Text Publication details: Chennai: MGraw Hill Education (India), 2014 Availability: Items available for loan: Institute of Management (1)Call number: 658SE FIT. Place hold Add to cart (remove)