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		Organisational schizophrenia: Impact on customer service quality by Gopal K Gureja Material type: Text Publication details: New Delhi Sage 2013 Availability: Items available for loan: Campus Library Kariavattom (1)Call number: 658.812 GUR.O. Place hold Add to cart (remove)
		Customer in the boardroom by Rama Material type: Text Publication details: London Sage 2012 Availability: Items available for loan: Campus Library Kariavattom (1)Call number: 658.4012 RAM.C. Place hold Add to cart (remove)
		The intelligent marketer's guide to data privacy. : the impact of big data on customer trust by Palmatier, Robert W & Martin, Kelly D Material type: Text Publication details: Switzerland Palgrave Macmillan 2019 Availability: Items available for loan: Campus Library Kariavattom (1)Call number: 658.812 PAL.I. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer Relationship Management: Integrating marketing strategy and Information Technology Zikmund, William G and McLeod, Raymond and Gilbert, Faye W by Zikmund, William G and McLeod, Raymond and Gilbert, Faye W Series: Edition: Material type: Text Publication details: Wiley-India,: New Delhi 2012 Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 ZIK-C. Place hold Add to cart (remove)
		Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis Maklan, Stan Edition: Third edition. Material type: Text Publication details: New York: Routledge/ 2015 Availability: Items available for reference: Dept. of Commerce: Not For Loan (1)Call number: R 658.812 BUT.C. Add to cart (remove)
		CRM : the foundation of contemporary marketing strategy / Roger J. Baran & Robert Galka. by Baran, Roger J Galka, Robert J Edition: 1st Edition. Material type: Text Publication details: New York, NY : Routledge, 2013 Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 BAR.C. Place hold Add to cart (remove)
		Relationship marketing in the digital age / Robert W. Palmatier and Lena Steinhoff. by Palmatier, Robert W Steinhoff, Lena Series: Routledge studies in marketing Material type: Text Publication details: New York: Routledge, 2019 Availability: Items available for reference: Dept. of Commerce: Not For Loan (1)Call number: R 658.812 PAL.R. Add to cart (remove)
		No cover image available No cover image available No cover image available Total customer value management : tranforming business thinking Mahjan, Gautam by Mahjan, Gautam Series: Edition: Material type: Text Publication details: Response 2011 Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.81 MAH.T. Institute of Management (1)Call number: 658.81CRM MAH. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Handbook of customer relationship marketing Stone, Merlin, et al. by Stone, Merlin, et al Series: Edition: Material type: Text Publication details: Crest Publishing House, New Delhi 2004 Availability: Items available for loan: Dept. of Commerce (1)Call number: R 658.81 STO.H. Institute of Management (1)Call number: R 658.81CRM STO. Place hold Add to cart (remove)
		Humanizing big data : marketing at the meeting of data, social science and consumer insight / Colin Strong. by Strong, Colin Material type: Text Availability: Items available for loan: Dept. of Futures Studies (2)Call number: 658.8 STR, ... Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management: Decisions, strategies and cases Still, Richard R, et.al. by Still, Richard R, et.al Series: Edition: 5 edition Material type: Text Publication details: Prentice Hall: New Delhi 2007 Availability: Items available for loan: Dept. of Futures Studies (1)Call number: 658.81 STI. Institute of Management (1)Call number: 658.81 STI. Place hold Add to cart (remove)
		Seven power strategies for building customer loyalty / Paul R. Timm. by Timm, Paul R Material type: Text Publication details: New York : AMACOM, 2001 Availability: Items available for loan: Dept. of Psychology (1)Call number: 658.812 TIM. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales Negotiating Handbook Keller, Robert E by Keller, Robert E Series: Edition: Material type: Text Publication details: Prentice-Hall Co., New Jersey 1988 Availability: Not available: Institute of Management : Lost (1). Add to cart (remove)
		No cover image available No cover image available No cover image available A-Z of sales management: Target achievement made easy Fenton, John by Fenton, John Series: Edition: Material type: Text Publication details: Mandarin Paperbacks:London 1990 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 FEN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Marketing and Sales Management Kumar, Prem by Kumar, Prem Series: Edition: Material type: Text Publication details: Anmol Publications, New Delhi 1991 Availability: Not available: Institute of Management : Lost (1). Add to cart (remove)
		No cover image available No cover image available No cover image available Marketing and sales management Balan, K R; Rayudu, C S by Balan, K R; Rayudu, C S Series: Edition: Material type: Text Publication details: Sterling Publishers Pvt. Ltd.: New Delhi 1991 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 BAL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Sales management: Concepts, practices and cases Johnson, Eugene M, et.al. by Johnson, Eugene M, et.al Series: Edition: 2 edition Material type: Text Publication details: Mc Graw Hill: New York 1994 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 JOH. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Professional sales management Anderson, Rolph E,. by Anderson, Rolph E Series: Edition: Material type: Text Publication details: Mc Graw Hill: New York 1992 Availability: Not available: Institute of Management : Lost (1). Add to cart (remove)
		No cover image available No cover image available No cover image available Marketing and sales management Balan, K R; Rayudu, C S by Balan, K R; Rayudu, C S Series: Edition: Material type: Text Publication details: Sterling Publishers Pvt. Ltd.: New Delhi 1991 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 BAL. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Professional sales management Anderson, Rolph E, et.al. by Anderson, Rolph E, et.al Series: Edition: Material type: Text Publication details: Mc Graw Hill: New York 1988 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 AND. Place hold Add to cart (remove)
		Modern marketing and sales management Singh, M K; Mahadevan, Anant, Ed. by Singh, M K; Mahadevan, Anant, Ed Series: Modern management series Edition: Material type: Text Publication details: Discovery Publishing House: New Delhi 1990 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 SIN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Professional sales management Anderson, Rolph E, et.al. by Anderson, Rolph E, et.al Series: Edition: Material type: Text Publication details: Mc Graw Hill: New York 1988 Availability: Not available: Institute of Management : Lost (1). Add to cart (remove)
		No cover image available No cover image available No cover image available Professional sales management Anderson, Rolph E, et.al. by Anderson, Rolph E, et.al Series: Edition: 2 edition Material type: Text Publication details: Mc Graw Hill: New York 1992 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 AND. Place hold Add to cart (remove)
		Simple ways to make your customers happy: How to sell, serve and satisfy your customers Batra, Promod by Batra, Promod Series: Edition: Material type: Text Publication details: Think INC: New Delhi 1994 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BAT. Place hold Add to cart (remove)
		Creating customers: An action plan for maximising sales, promotion and publicity for your business Bangs, David H by Bangs, David H Series: Edition: Material type: Text Publication details: Vision Books: New Delhi 1993 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BAN. Place hold Add to cart (remove)
		Field sales management Acharya, B K, et.al. by Acharya, B K, et.al Series: Edition: Material type: Text Publication details: Himalaya Pub House: Mumbai 1993 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 ACH. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available So you think you can cope with customers by Series: Edition: Material type: Text Publication details: Mandarin Paperbacks:London 1989 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM SO. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available How to succeed as a sales manager Tack, Alfred by Tack, Alfred Series: Edition: Material type: Text Publication details: Mandarin Paperbacks:London 1994 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 TAC. Place hold Add to cart (remove)
		Keeping customers happy: Strategies for success Dunckel, Jacqueline; Taylor, Brian by Dunckel, Jacqueline; Taylor, Brian Series: Edition: Material type: Text Publication details: Lancer Paperbacks:New Delhi 1994 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM DUN. Place hold Add to cart (remove)
		Sales management: Concepts, principles and practices Phophalia, A K, Ed. by Phophalia, A K, Ed Series: Edition: Material type: Text Publication details: Kanishka Publishers Distributors: New Delhi 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 PHO. Place hold Add to cart (remove)
		Achieving excellence through customer service Tschohl, John; Franzmeier, Steve by Tschohl, John; Franzmeier, Steve Series: Edition: Material type: Text Publication details: Jaico Pub: Mumbai 1997 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM TSC. Place hold Add to cart (remove)
		Sales and distribution management: An Indian context Lobo, F L by Lobo, F L Series: Edition: Material type: Text Publication details: Global Business Press: New Delhi 1996 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 LOB. Place hold Add to cart (remove)
		Sales management: Decisions, strategies and cases Still, Richard R, et.al. by Still, Richard R, et.al Series: Edition: 5 edition Material type: Text Publication details: Prentice Hall: New Delhi 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 STI. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer retention: An integrated process for keeping your best customers Lowenstein, Michael W by Lowenstein, Michael W Series: Edition: Material type: Text Publication details: Oxford University Press: New Delhi 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM LOW. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer service for dummies Bailey, Keith; Leland, Karen by Bailey, Keith; Leland, Karen Series: Edition: 2 edition Material type: Text Publication details: Comdex Computer Pub: New Delhi 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM BAI. Place hold Add to cart (remove)
		Making of a super salesperson Goh, David by Goh, David Series: Self improvement series for sales people Edition: Material type: Text Publication details: Sterling Paperbacks: New Delhi 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 GOH. Place hold Add to cart (remove)
		Complete idiot's guide to great customer service Karr, Ron; Blohowiak, Don by Karr, Ron; Blohowiak, Don Series: Edition: Material type: Text Publication details: Prentice Hall: New Delhi 1998 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM KAR. Place hold Add to cart (remove)
		Sales management Singh, U K; Narayan, B, Ed. by Singh, U K; Narayan, B, Ed Series: International Encyclopaedia of Professional Management series Edition: Material type: Text Publication details: Anmol Publications: New Delhi 1999 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81 SIN. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Creating customer satisfaction excellence Mody, Suresh M by Mody, Suresh M Series: Made in India series Edition: Material type: Text Publication details: D.L.Shah Trust: Mumbai 1997 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM MOD. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management: Emerging concepts, tools and applications Sheth, Jagdish N, et.al. Ed. by Sheth, Jagdish N, et.al. Ed Series: Edition: Material type: Text Publication details: Tata Mc Graw Hill: New Delhi 2001 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM SHE. Place hold Add to cart (remove)
		Kaizen strategies for customer care: How to create a powerful customer-care program and make it work Kaizen by Kaizen Series: Edition: Material type: Text Publication details: Pitman Publishing: London 2000 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM KAI. Place hold Add to cart (remove)
		Kaizen strategies for customer care: How to create a powerful customer-care program and make it work Kaizen by Kaizen Series: Edition: Material type: Text Publication details: Pitman Publishing: London 2000 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM KAI. Place hold Add to cart (remove)
		Sales and distribution management Khan, Matin by Khan, Matin Series: Edition: Material type: Text Publication details: Excel Books: New Delhi 2000 Availability: Items available for loan: Institute of Management (1)Call number: 658.81 KHA. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management: A strategic imperative in the world of e-business Brown, Stanley A, Ed. by Brown, Stanley A, Ed Series: Edition: Material type: Text Publication details: John Wiley & Sons: New York 2000 Availability: Items available for loan: Institute of Management (1)Call number: R 658.81CRM BRO. Place hold Add to cart (remove)
		The CRM Handbook: A business guide to Customer Relationship Management Dyche, Jill by Dyche, Jill Series: Edition: Material type: Text Publication details: Pearson Education Asia 2002 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM DYC. Place hold Add to cart (remove)
		The CRM Handbook: A business guide to Customer Relationship Management Dyche, Jill by Dyche, Jill Series: Edition: Material type: Text Publication details: Pearson Education Asia 2002 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM DYC. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available CRM at the speed of light Greenberg, Paul by Greenberg, Paul Series: Edition: Material type: Text Publication details: Tata Mc Graw Hill: New Delhi 2003 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM GRE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Customer relationship management: Emerging concepts, tools and applications Sheth, Jagdish N, et.al. Ed. by Sheth, Jagdish N, et.al. Ed Series: Edition: Material type: Text Publication details: Tata Mc Graw Hill: New Delhi 2001 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM SHE. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Up close and personal?: Customer relationship marketing work Gamble, Paul R by Gamble, Paul R Series: Edition: 2 edition Material type: Text Publication details: Kogan Page Inda Pvt Ltd: New Delhi 2003 Availability: Items available for loan: Institute of Management (1)Call number: S 658.81CRM GAM. Place hold Add to cart (remove)
		The CRM Handbook: A business guide to Customer Relationship Management Dyche, Jill by Dyche, Jill Series: Edition: Material type: Text Publication details: Pearson Education Asia 2002 Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM DYC. Place hold Add to cart (remove)

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Your search returned 258 results.