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Customer relationship management Concepts and technologies / by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Elsevier , 2009
Availability: Items available for loan: Kerala University Library (1)Call number: X:51-8:(D6515) P9.
e-CRM in Indian Banking Sector by
Material type: Article Article
In: Banking Finance Vol. 25 No. 10 (October) 2012
Availability: Items available for reference: Kerala University Library: Not for loan (1).
CRM model design for customer services in bank by
Material type: Article Article
In: Banking Finance Vol. 26 No. 2 (February) 2013
Availability: Items available for reference: Kerala University Library: Not for loan (1).
Public relations for sales and marketing management Wragg, David by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page Ltd., London 1987
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 WRA-P.
Customer relationship management: A key to corporate success Venkata Ramana, V and Somayajulu, G by Series:
Edition:
Material type: Text Text
Publication details: Excel Books, New Delhi 2005
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 VEN-C.
Customer driven services management Balachandran, S by Series:
Edition: 2 Edition
Material type: Text Text
Publication details: Response Books, New Delhi 2004
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 BAL-C2.
One to one manager: Real world lessons in customer relationship management Peppers, Don and Rogers, Martha by Series:
Edition:
Material type: Text Text
Publication details: Currency & Doubleday, New York 1999
Availability: Items available for loan: Dept. of Commerce (1)Call number: R 658.812 PEP-O.
Customer relationship management: Getting it right Kincaid, Judith W by Series:
Edition:
Material type: Text Text
Publication details: Pearson Education (Singapore) Pvt. Ltd., New Delhi 2003
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 KIN-C.
Performance driven CRM: How to make your customer relationship management vision a reality Brown, Stanley A and Gulycz, Moosha by Series:
Edition:
Material type: Text Text
Publication details: Wiley India Pvt. Ltd., New Delhi 2006
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 BRO-P. Items available for reference: Dept. of Commerce: Not For Loan (1)Call number: 658.812 BRO-P.
Customer relationship management: Fast track solutions Blomquist, Ralf, et al. by Series:
Edition:
Material type: Text Text
Publication details: Infinity Books, New Delhi 2006
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 BLO-C.
Customer relationship management: Concepts and cases Alok Kumar Rai by Series:
Edition:
Material type: Text Text
Publication details: PHI Learning Pvt. Ltd., New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 ALO-C.
Measuring customer satisfaction Gerson, Richard F by Series:
Edition:
Material type: Text Text
Publication details: Viva Books Pvt. Ltd., New Delhi 2004
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 GER-M.
Researching customer satisfaction and loyalty: How to find out what peoplereally think Szwarc, Paul by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page Ltd., London 2006
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 SZW-R.
Customer relationship management CRM Singh, P P and Jinender Kumar, N by Series:
Edition:
Material type: Text Text
Publication details: Regal Publications, New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: R 658.812 SIN-C.
Customer relationship management: How to turn a good business into a great one Phelps, Graham Roberts by Series:
Edition:
Material type: Text Text
Publication details: Viva Books Pvt. Ltd., New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 PHE-C.
Why CRM doesn't work: How to win by letting customers manage the relationship Newell, Frederick by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page India Private Limited, New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 NEW-W.
Exceptional customer service: Gioing beyond your good service to exceed the customer's expectation Ford, Lisa, et al. by Series:
Edition:
Material type: Text Text
Publication details: Adams Media Corporation, Avon 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 FOR-E.
Customer relationship management Murty Dinabhai, V S R by Series:
Edition:
Material type: Text Text
Publication details: Surendra Publications, New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MUR-C.
How to be better at customer care Foster, Timothy by Series:
Edition:
Material type: Text Text
Publication details: Kogan Page Ltd., London 2005
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 FOS-H.
Customer relationship management Peeru Mohamed, H and Sagadevan, A by Series:
Edition:
Material type: Text Text
Publication details: Vikas Publishing House Pvt Ltd, New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 PEE-C.
Electronic customer relationship management Fjermestad, Jerry, Ed. and Romano, Nicholas C, Ed. by Series:
Edition:
Material type: Text Text
Publication details: PHI Learning Pvt. Ltd., New Delhi 2009
Availability: Items available for loan: Dept. of Commerce (2)Call number: 658.812 FJE-E, ...
Customer relationship management Peeru Mohamed, H and Sagadevan, A by Series:
Edition:
Material type: Text Text
Publication details: Vikas Publishing House Pvt. Ltd., New Delhi 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 PEE-C.
Managing customer relationship: Codes and guidelins Yoginder Singh by Series:
Edition:
Material type: Text Text
Publication details: Cyber Tech Publications, Delhi 2011
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 YOG-M.
CRM Handbook: a Business guide to Customer relationship management Dyche, Jill by Series:
Edition:
Material type: Text Text
Publication details: Pearson: New Delhi 2013
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 DYC.
Customer Value Investment Mahajan, Gautham by Series:
Edition: 01 Edition
Material type: Text Text
Publication details: Sage Publication, UK 2008
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MAH-C.
Customer Relationship Management Urvashi Makkar and Harinder Kumar Makkar by Series:
Edition:
Material type: Text Text
Publication details: Tata Mc Graw Hill : New Delhi 2012
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 URV.
Customer Relationship Management Urvashi Makkar and Harinder Kumar Makkar by Series:
Edition:
Material type: Text Text
Publication details: Tata Mc Graw Hill : New Delhi 2012
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 URV.
Customer relationship management: Concepts and cases Alok Kumar Rai by Series:
Edition: 2 Edition
Material type: Text Text
Publication details: PHI Learning Pvt. Ltd., New Delhi 2014
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 ALO-C.
Customer Relationship Management Mullick, N H by Series:
Edition:
Material type: Text Text
Publication details: OUP:New Delhi 2016
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MUL.
Customer Relationship management Baran,Roger.J,Galka,Robert by Series:
Edition: 02 Edition
Material type: Text Text
Publication details: Routledge : New York 2017
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 BAR.C.
Customer relationship management : practices in regional rural bank Madraswale,Muksud.A,and Malrandar.N.M by Series:
Edition: 01 Edition
Material type: Text Text
Publication details: Mittal Publications, New Delhi 2015
Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.812 MAD.C.
Modern methods and techniques in customer relationship management / Girishkumar N. Rana and Kishori Jagdish Bhagat by
Material type: Text Text
Publication details: Jaipur : Horizon Press , 2017
Availability: Items available for loan: Institute of Management (1)Call number: 658.81CRM RAN.
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