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		Strategic customer management Integrating relationship marketing and CRM / by Payne, Adrian Frow , Pennie Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Cambridge University Press , 2013 Availability: Items available for loan: Kerala University Library (1)Call number: X:51-8 Q35. Place hold Add to cart (remove)
		Essence of services marketing / by Payne, Adrian Series: Prentice-hall essence of management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi : Prentice-Hall of India , 1993 Availability: Items available for loan: Kerala University Library (1)Call number: X:991 N3. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Essence of services marketing Payne, Adrian by Payne, Adrian Series: Edition: Material type: Text Publication details: Prentice Hall of India, Pvt. Ltd., New Delhi 1995 Availability: Items available for loan: Dept. of Commerce (1)Call number: 658.802 PAY-E. Place hold Add to cart (remove)
		Essence of service marketing Payne, Adrian by Payne, Adrian Series: Edition: Material type: Text Publication details: Prentice Hall: New Delhi 1995 Availability: Items available for loan: Institute of Management (1)Call number: 658.8S PAY. Place hold Add to cart (remove)
		No cover image available No cover image available No cover image available Marketing plans for service businesses: a complete guide McDonald, Malcom; Payne, Adrian by McDonald, Malcom; Payne, Adrian Series: Edition: Material type: Text Publication details: Butterworth-Heinemann, Oxford 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658.8S MCD. Place hold Add to cart (remove)