TY - BOOK AU - Maylett,Tracy AU - Wride,Matthew TI - Employee experience: how to attract talent, retain top performers, and drive results SN - 9781119294184 (cloth) U1 - 658.314 MAY/E 23 PY - 2017/// PB - Wiley KW - Employee motivation KW - Employees KW - Job enrichment KW - Corporate culture N1 - Includes index; Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary ER -