Employee experience : how to attract talent, retain top performers, and drive results /
Tracy Maylett, EdD, and Matthew Wride, JD.
- Wiley, 2017.
- xvii, 219 pages :
Includes index.
Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.