Maylett, Tracy,

Employee experience : how to attract talent, retain top performers, and drive results / Tracy Maylett, EdD, and Matthew Wride, JD. - Wiley, 2017. - xvii, 219 pages :

Includes index.

Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.

9781119294184 (cloth)


Employee motivation.
Employees
Job enrichment.
Corporate culture.

658.314 MAY/E