Bordoloi,Sanjeev <br/><br/>
Service Management:  Operations, Strategy, Information Technology 
by Sanjeev Bordoloi, James Fitzsimmons and Mona Fitzsimmons 
 - 9th 
 - New York:  Mc Graw Hill  2023 
 - 520p 
<br/><br/><label>ISBN: </label>9789355324870 
<br/><br/><label>Dewey Class. No.: </label>658  / BOR/S