TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol 
AU  - Besterfield, Glen H. 
AU  - Besterfield-Sacre, Mary 
AU  - Urdhwareshe, Hemant 
AU  - Urdhwareshe, Rashmi 
TI  - Total quality management
SN  - 9789353066314
U1  - 658.562  
PY  - 2019///
CY  - Noida
PB  - Pearson
KW  - Quality control management--Total quality management
ER  -