Making Numbers Count: The Art and Science of Communicating Numbers/
by Chip Heath and Karla Starr
- UK : Bantam Press, 2022.
- xvii,172p.
1.Translate everything, favor user-friendly numbers. -- Translate everything ; -Avoid numbers : perfect translations don't need numbers ; -Try focusing on 1 at a time ; - Favor user-friendly numbers -- 2.To help people grasp your numbers, ground them in the familiar, concrete, and human scale. -- -Find your fathom : help people understand through simple, familiar comparisons ; -Convert abstract numbers into concrete objects ; - Recast your number into different dimensions : try time, space, distance, money, and Pringles ; -Human scale : use the Goldilocks principle to make your numbers just right -- 3.Use emotional numbers (surprising and meaningful) to move people to think and act differently. -Florence Nightingale avoids dry statistics by using transferred emotion ; -Comparatives, superlatives, and category jumpers ; - Emotional amplitude : selecting combos that hit the right notes together ; - Make it personal : "This is about you" ; -Bring your number into the room with a demonstration ; -Avoid numbing by converting your number to a process that unfolds over time ; -Offer an encore ; -Make people pay attention by crystalizing a pattern, then breaking it -- 4.Build a scale model. -Map the landscape by finding the landmarks ; -Build a scale model you can work with ; - Epilogue: The value of numbers -- Appendix: Making your numbers user-friendly.-