TY - BOOK AU - Hill, Terry TI - Operations management SN - 9781403934666 U1 - 658.5 PY - 2005/// CY - New York : PB - Palgrave Macmillan KW - Production management KW - Management N1 - Drawing on his extensive industrial and consultancy experience, Terry Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants ER -