Rao ,Rama Mohana K <br/><br/>
Services marketing 

 - 2 
 - New Delhi  Pearson education  2011 
<br/><br/><label>ISBN: </label>9788131732250 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.809  / RAO.S