TY  - BOOK
AU  - Erickson, Thomas
TI  - Customer Relationship Management
U1  - 658.812 
PY  - 2012///
CY  - NewDelhi
PB  - Global Vision Publishing House
KW  - CRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI
ER  -