Erickson, Thomas <br/><br/>
Customer Relationship Management 

 - NewDelhi  :  Global Vision Publishing House,  2012 
 - 325p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM-- ECRM-- CRM and IT-- India and CRM-- SBI-- MTNL-- ICICI
<br/><br/><label>Dewey Class. No.: </label>658.812  / ERI-C