TY  - BOOK
AU  - Srinivasan, R
TI  - Services Marketing: The Indian Context
U1  - 658.809 
PY  - 2009///
CY  - NewDelhi
PB  - PHI Learning Ltd
KW  - Hospitality-- Tourism-- KSTDC-- Infosys-- SAP-- Health care-- Eservice
ER  -