TY  - BOOK
AU  - Sharma, Arvind K; Indu Sharma
TI  - Inducing client-focus in bureaucracy: The citizens charters in India
U1  - 350.001  SHA-I 
PY  - 2002///
CY  - New Delhi
PB  - Kanishka Publishers Distributers
KW  - Bureaucracy-- Public Administration
ER  -