Sharma, Arvind K; Indu Sharma <br/><br/>
Inducing client-focus in bureaucracy: The citizens charters in India 

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 - New Delhi  Kanishka Publishers Distributers  2002 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Bureaucracy-- Public Administration
<br/><br/><label>Dewey Class. No.: </label>350.001  SHA-I