Customer relationship management : emerging concepts, tools, and applications /
editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.
- New Delhi : Tata McGraw-Hill Pub. Co., c2001.
- xv, 544 p. : ill. ;
Includes bibliographical references.
Papers presented at an international conference.
9780070435049
Customer relations--Congresses.
Relationship marketing--Congresses.
658.81CRM / CUS