TY  - BOOK
AU  - Fitzsimmons, James A.
AU  -  Fitzsimmons, Mona J.
TI  - Service management: operations, strategy, information technology
SN  - 9789339204471
U1  - 658SE 
PY  - 2014///
CY  - Chennai
PB  - MGraw Hill Education (India)
KW  - Service management
ER  -