Fitzsimmons, James A. <br/><br/>
Service management:  operations, strategy, information technology/ 
James A. Fitzsimmons and Mona J. Fitzsimmons. 
 - 7th edition. 
 - Chennai:  MGraw Hill Education (India),  2014. 
 - 541 pages. 
<br/><br/><label>ISBN: </label>9789339204471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658SE  / FIT