Jeston, John, <br/><br/>
Business process management :  practical guidelines to successful implementations / 
John Jeston. 
 - Fourth Edition. 
 - Oxon:  Routledge,  2018. 
 - 653 pages 
<br/><br/> Revised edition 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Frequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index. 
<br/><br/><label>ISBN: </label>9781138738409 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow<br/>Reengineering (Management)<br/>Business planning.<br/>Industrial management.
<br/><br/><label>Dewey Class. No.: </label>658  / JES