Ahuja, Ravindra <br/><br/>
Service quality management in hospitality and tourism / 
Ravindra  Ahuja 
 - New Delhi :  Random Publications ,  2016. 
 - 310 pages; 
<br/><br/><label>ISBN: </label>9789351119678 
<br/><br/><label>Dewey Class. No.: </label>338.4791HM  / AHU