Jauhari, Vinnie; Dutta, Kirti Services : marketing , operations and management Jauhari, Vinnie; Dutta, Kirti - - Oxford University Press, Bombay 2014 - 584 p - . SC development fund 2015-2016 ISBN: 465 Subjects--Topical Terms: Services marketing Dewey Class. No.: S 658.8S JAU