TY  - BOOK
AU  - Metters, Richard; Metters Kathryn King; Pullman, Model; Walton, Steve
TI  - Successful service operations management
U1  - S 658SE  MET 
PY  - 2006///
CY  - Cengage Learning
KW  - Service management
N1  - SC DEVELOPMENT 2014-15
ER  -