Rao, Ajit; Chandra, Subhash <br/><br/>
Little book of big customer satisfaction mesurement 
Rao, Ajit; Chandra, Subhash 
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 - Sage Publication, New Delhi  2012 
 - 164 p 
 - .
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<br/><br/><label>ISBN: </label> 350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  RAO