TY  - BOOK
AU  - Gosney, John W; Boehm, Thomas P
TI  - Customer relationship management essentials
U1  - S 658.81CRM  GOS 
PY  - 2011///
CY  - PHI  Learning
KW  - Customer relations management-- CRM
N1  - SC DEVELOPMENT  FUND 2013-2014
ER  -