Horrell, Ed <br/><br/>
Kindness revolution : the company wide culture shift that inspires phenomenal customer service 
Horrell, Ed 
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 - PHI Learning  2008 
 - 198 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label> 450 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  HOR