Greenberg, Paul <br/><br/>
CRM at the speed of light : fouth edition ; Social crm strategies, tools and techniques for engaging your customers 
Greenberg, Paul 
 - 4 edition 
 - Tata Mc Graw Hill: New Delhi  2010 
 - 662 p 
 - .
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<br/><br/><label>ISBN: </label> 525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  GRE