Hill, Nigel; Alexander, Jim <br/><br/>
Handbook of customer satisfaction and loyality management 
Hill, Nigel; Alexander, Jim 
 - 3 edition 
 - Gower Publishing; Uk  2013 
 - 273 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label> 2995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>R 658.81CRM  HIL