Dastoor, B N <br/><br/>
Customer satisfaction delight : the success mantra of the 21st century 
Dastoor, B N 
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 - Excel Books Pvt.Ltd  2008 
 - 127 p 
 - .
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<br/><br/><label>ISBN: </label> 150 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  DAS