Cook, Sarah <br/><br/>
Complaint  management excellence creating customer loyality through service recovery 
Cook, Sarah 
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 - Kogan Page Inda Pvt Ltd: New Delhi  2012 
 - 192 p 
 - .
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<br/><br/><label>ISBN: </label> 695 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  COO