Prakash, Monika; Kaurav, Rahul Pratap Singh; Sharma, ambrish Services : trends and insights Prakash, Monika; Kaurav, Rahul Pratap Singh; Sharma, ambrish - - Wisdom Publications 2012 - 512 p - . ISBN: 425 Subjects--Topical Terms: Services marketing Dewey Class. No.: 658.8S PRA