TY  - BOOK
AU  - Bazerman, Max  H; Watkins, Michael D
TI  - Predictable surprises : the disaters you should have seen coming, and how to prevent them
SN  - 9
U1  - 658.08  BAZ 
PY  - 2008///
CY  - Harvard Business School Press
KW  - General management
ER  -