Harvard Business Review <br/><br/>
Connecting with your customers 
Harvard Business Review 
 - 
 - Harward Business School Press  2006 
 - 177 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>9  395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  HAR