Harvard Business School Press <br/><br/>
Harvard business review on customer relations management 
Harvard Business School Press 
 - 
 - Harvard Business School Press  2001 
 - 192 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label> 476 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  HAR