Calvert, Natalie <br/><br/>
Gower handbook of call and contact centre management 
Calvert, Natalie 
 - 
 - Gower  2004 
 - 340 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label> BP 75.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centre management
<br/><br/><label>Dewey Class. No.: </label>R 658CAL  CAL