TY - BOOK AU - Grede, Robert TI - The 5 Kick -ass strategies : every business needs to explode sales. stun the competition , wow customers and achieve exponential growth U1 - 658.81 GRE PY - 2008/// CY - Source Book KW - Customer relations management--Sales management--CRM N1 - Acc nos : 8503-8668 IMK KOLLAM (UGC XI PLAN 2008-2009) ER -