Finnegan, David Jesse; Willcocks, Leslie P <br/><br/>
Implementing CRM: from technology to knowledge 
Finnegan, David Jesse; Willcocks, Leslie P 
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 - John Wiley & Sons, Ltd   
 - 327 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>9  $130.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>R 658.81CRM  FIN