Knox, Simon et al <br/><br/>
Customer relationship management : perspectives from the marketplace 
Knox, Simon et al 
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 - Butterworth-Heinemann, Oxford  2008 
 - 302 p 
 - .
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<br/><br/><label>ISBN: </label>9  450 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  KNO