TY  - BOOK
AU  - Quinn, Michael; Byron, Lynda
TI  - Superior customer service : the prompt approach to success
SN  - 8120329368
U1  - 658.81CRM  QUI 
PY  - 0000///
CY  - Prentice-Hall of India Pvt. Ltd., New Delhi
KW  - Customer relations management-- CRM
ER  -