TY  - BOOK
AU  - Chaturvedi, Mukesh; Chaturvedi, Abhinav
TI  - Customer relationship management : an indian perspective
SN  - 8174464565
U1  - 658.81CRM  CHA 
PY  - 2005///
CY  - Excel Books Pvt.Ltd
KW  - Customer relations management-- CRM
ER  -