Chaturvedi, Mukesh; Chaturvedi, Abhinav <br/><br/>
Customer relationship management : an indian perspective 
Chaturvedi, Mukesh; Chaturvedi, Abhinav 
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 - Excel Books Pvt.Ltd  2005 
 - 208 p 
 - .
<br/><br/>  
<br/><br/><label>ISBN: </label>8174464565  200 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management-- CRM
<br/><br/><label>Dewey Class. No.: </label>658.81CRM  CHA