Glynn, William J; Barnes, James G <br/><br/>
Understanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement 
Glynn, William J; Barnes, James G 
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 - Prentice-Hall of India Pvt. Ltd., New Delhi  2006 
 - 485 p 
 - .
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<br/><br/><label>ISBN: </label>812032935X  325 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658SE  GLY