TY  - BOOK
AU  - Klassen, Robert D; Menor, Larry J
TI  - Cases in Operations Management: Building Customer Value through World- Class Operations
T2  - The Ivey Casebook Series
SN  - 1412913713
U1  - 658.5  KLA 
PY  - 2006///
CY  - Sage Publications, London
KW  - Production and operations management--Product management
ER  -