Klassen, Robert D; Menor, Larry J <br/><br/>
Cases in Operations Management: Building Customer Value through World- Class Operations 
Klassen, Robert D; Menor, Larry J 
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 - Sage Publications, London  2006 
 - 425 p 
 - The Ivey Casebook Series .
<br/><br/>  
<br/><br/><label>ISBN: </label>1412913713  $44.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production and operations management--Product management
<br/><br/><label>Dewey Class. No.: </label>658.5  KLA