TY  - BOOK
AU  - Feinberg, Richar; et.al
TI  - Cases in Call Center Management : Great Ideas (TH)at Work
SN  - 8179924424
U1  - 658.3  FEI 
PY  - 2006///
CY  - Jaico Publishing House: Mumbai
KW  - Personnel/Human resources management--HRM--Training and development
ER  -